Refund policy

Return Policy

We want you to love your purchase! If something’s not right, we’re here to help.

Returns are accepted within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
Final sale items (e.g. clearance, custom designs) are not eligible for return.

Email us at info@twistedstitches.shop with your order number and reason for return.
Send items to:

Twisted Stitches

588 W. Gladys Ave.

Elmhurst, IL 60126

Once we receive and inspect the item, we’ll issue a refund to your original payment method.

Refunds are processed within 5–7 business days after we receive your return.
Original shipping charges are non-refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@twistedstitches.shop

Want a different size or style? Let us know in your return email — we’ll help you swap it out if inventory allows.

If you received a damaged or wrong item, please contact us within 7 days of delivery — we’ll make it right, fast.